Not everything that is technologically possible is also desired by airline passengers. For example, a majority of passengers from Germany, France, Japan, Sweden, the United Kingdom and the United States are opposed to airlines allowing the use of mobile phones during the flight. Among these countries, the number of people in favour of using mobile phones on board varies from just 36% in Germany to 89% in the USA and 93% in Japan. The reason: passengers are worried about the possible inconvenience and noise disturbance or do not think it is necessary to be accessible at all times. The number of passengers in favour of using mobile phones is significantly higher in India (73%), China (70%) and the United Arab Emirates (63%). The global average is 51%. That is one of the findings from the most recent annual Global Aviation Trends survey. Turkish Airlines, the airline that flies to more countries than any other airline, has started to evaluate the survey of market research firm Nielsen, that sheds light on the future of the aviation industry in ten countries.
When it comes to the future of aviation, more comfortable seats as well as free and fast internet are among the most important expectations of passengers. In comparison with the previous study, the figures for both wishes increased considerably. Sleep compartments are third on the wish list for future aviation. In response to the results, M. İlker Aycı, Chairman of the Executive Board of Turkish Airlines, said: “We strive to offer our passengers the best possible travel experience and hospitality and thus make their journeys memorable. That is why we closely follow the latest trends and innovations in civil aviation. The results of the Global Aviation Trends survey once again show that our services are at the forefront of civil aviation. ”
Turkish Airlines continues to routinely examine passengers’ opinions before, during and after the trip. For the latest research of Turkish Airlines Aviation Trends, renowned market research agency Nielsen interviewed a total of 8,150 people aged 18 and over through an online poll, who have flown with an airline over the past two years. Respondents from China, Germany, France, India, Japan, South Africa, Sweden, the United Arab Emirates, the United Kingdom and the United States participated in the study that took place from 16 to 26 February 2018.